Just closed my “collector” for the first survey I’ve delivered using SurveyMonkey. It closed with 154 responders. That’s less than I wanted, but more than I expected. And the tool was a breeze to use!
The survey was an organization-wide Training Needs Assessment survey that I thought was pretty good (for being online and high-level). I kept it simple, yet meaningful. I asked people about their “comfort level” with various financial and business systems. Their answers could vary from “Not Comfortable” to “Very Comfortable”. Then, I listed many business policies and processes and asked them to check off which ones they would be interested in learning more about. Of course I included an open-ended question where they could add additional topics, and lastly, a comments section.
What stood out the most was that NO ONE reported any technical difficulties with the survey – truly a feat here at my organization! We have all kinds of computers, systems, and browsers (some very old). People really liked the tool and others are already asking about using it for their own needs. (That’s really my favorite part of this job!)
Now, back to the survey results… they are very telling. Turns out we need to train in… everything. OK! Good! That narrows it down. Plus, it helps me prioritize my one-person shop here. HAHA. Cheers to SurveyMonkey though!
It sounds as though you did a good job of using the survey to get some useful information, even if it didn’t narrow the needs down as much as you had hoped. I can remember some HR surveys, back when I still had to deal with such things, that were obviously just useless; it was clear that they were incapable of identifying, much less dealing with, any real issues. Unclear why they developed those surveys, since they definitely hadn’t figured out what to do with the results.
Great job Angela. Another one I’ve had success with is Zoomerang. They are both quite similar in their use. I think Zoomerang though only keeps data retrievable for 10 days after the survey starts and SurveyMonkey may be longer.
I had some trouble a little bit ago trying to login to the Monkey so had switched back to Zoomerang. Both are nice products.
may be you can find the attached also useful